Twitter responded only with an automated reply. They provide times for the subway and commuter rail system, respectively.Ī request for comment was sent to Twitter’s communications office. They also pointed to a desire to push customers toward existing in-house products that provide the same information about service disruptions, such as a pair of apps known as MYmta and TrainTime. We should not be paying to communicate service alerts to our customers.” “We are all about bringing ridership back. “The amount that is being posed is astronomical,” said Shanifah Rieara, the MTA’s acting chief customer officer. For a transit agency that faces a multibillion dollar deficit, paying that much raised concerns. MTA officials estimated the cost could run as high as $50,000 a month. Last month, the company announced a new pricing system that would charge for access to its application programming interface, or API, which is used by accounts that post frequent alerts, such as transit and weather agencies. “There should be some responsibility for Twitter to make sure this service doesn’t disappear.”įor its part, Twitter has signaled that the days of private accounts disseminating troves of information at no cost may be ending. It’s convenient to have the answers all in one place,” lamented Brandon Gubitosa, a Queens resident, who said he checked for service alerts on the MTA’s Twitter feed before leaving for his commute each morning. It also caught riders, and some in the MTA, off guard, even as at least one other transit agency considered following suit.
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